Terms & Conditions

1. Consultations

1.1 Our treatments are only available to patients over the age of 18 years.

1.2 We can consult with, but NOT treat, anyone pregnant or breast-feeding.

1.3 Where possible the initial part of your consultation will be by telephone unless we feel we need to see you in person.

1.4 You must be available at the agreed time.

1.5 Nurse/Therapist consultations are free of charge. We require a deposit of £25 on booking your appointment. This is redeemable against treatment and refundable on cancellation (see section 2. Appointments). We allow two free consultations without purchase of treatment after which we charge £25.00.

1.6 General Skin Consultations with our Aesthetic Doctors are £25. This is redeemable against treatment but not refundable.

1.7 Dermatology Consultations with Dr Montero (Aesthetic Doctor) are £75. This is not redeemable against treatment and not refundable. £75 covers one consultation and one follow-up appointment. Further follow-ups are chargeable at £25.

1.8 Dermatology Consultations with Dr Aslam (Consultant) are £175. This is not redeemable against treatment and not refundable. Charges are payable on booking.

1.9 Quotations will be emailed to you after your consultation – this is valid for 3 months with the following exceptions;
– changes made by the government to taxes or charges to your particular treatment
– prices quoted during an offer period.

2.0 We offer two free online consultations, any additional online consultations carry a fee of £50.

2. Appointments

2.1 You will receive an SMS reminder to your mobile number 7 days prior to your appointment.

2.2 You need to reply YES to confirm or NO to cancel, no less than 48 hours before your appointment time.

2.3 Please come alone to your appointment, unless you need assistance – anyone accompanying you will be requested to wait outside.

2.4 Two members of the same household can schedule appointments together.

2.5 If you need a chaperone, please contact us prior to your appointment to discuss.

2.6 You will need to wear a facial mask to your appointment.

2.7 Please attend your appointment make-up free if possible.

2.8 Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with a member of the team. Many treatments are contraindicated if you are unwell; this includes, but is not limited to, colds, cold sores or local skin infections.

2.9 Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 3-4 weeks, no additional treatment or ‘top-up’ is provided once the review period of 3-4 weeks has passed.

2.10 We respectfully ask that when you attend you are dressed appropriately in clean clothes free from mud. Under no circumstances should you attend your appointment in dirty-duty work clothes or horse riding attire. We ask this as the clinic is a surgical facility and as such, infection prevention and control are a top priority.

2.11 COVID symptoms – if you have symptoms of coronavirus you must cancel your appointment. You cannot rebook sooner than 7 days. If you have been in contact with someone who has symptoms, you need to cancel your appointment and rebook no sooner than 14 days.

2.12 You will receive a link to information about your appointment via your SMS appointment reminder. Compliance with these instructions is in everyone’s interest and failure to do so may result in our refusal to treat you.

3. Patch Tests

3.1 All laser treatments must be preceded by a patch test – this must be done no later than 48 hours prior to your first laser treatment. The patch test is £25 and is non-refundable.

3.2 Patch tests are only valid for 3 months.

3.3 There will be a further patch charge applied if:
– more than 3 months elapse between patch test & treatment
– more than 3 months elapse between a course of treatments
– you have a health/skin problem that has occurred since your last treatment

4. Cancellations

4.1 Failure to attend/cancel appointments are charged as follows:
– Consultations – whole deposits
– ½ hour treatment appointments – £100
– 1 hour or more – full value of treatment

4.2 Any charges due, because of missed appointments, will need to be paid in full before re-booking, in addition to any new deposits.

4.3 Patch test charges are non-refundable.

4.4 If you need to cancel at short notice and we can refill your appointment, no missed appointment fees will apply.

5. Pricing

5.1 Please note that prices on this website and on our social media channels are indicative, and may be subject to variation.

5.2 An exact price for your treatment will be provided at your consultation.

6. Discounts

6.1 All patients of Discover Laser will join the loyalty programme on commencement of treatment. Once the value threshold has been achieved, you will be entitled to discount with the exception of courses of treatment where a discount has already been applied, and any consultations and treatments with Doctor Aslam.

6.2 Discounts cannot be added together. If you are entitled to discount, you will be advised of the discount applicable to your next treatment. Please ask if you are unsure.

6.3 For courses that are cancelled before completion, treatments taken will be charged at full price.

6.4 We offer a ‘Refer a friend’ programme, which applies to Discover Laser consultations and treatments with the exception of consultations and treatments with Doctor Aslam. Only one referral discount can be used against a treatment/course of treatment. A minimum spend of £50 applies before the ‘Refer a friend’ voucher can be used. Discount can only be offered to the referrer once the referee has taken and paid for treatment.

7. Events & promotions

7.1 Occasionally, Discover Laser supports and sponsors events, and offers vouchers that may be redeemed against treatment.

7.2 Only one voucher can be redeemed at any one time.

8. Your records

8.1 Discover Laser operates a paperless records system. We capture personal and medical information via a secure encrypted form. This forms the basis of your medical records and is necessary for the consultation and treatment planning process. We cannot consult with you without it.

8.2 Please remember to inform us of any changes to your personal information and medical history.

8.3 All information will be treated as confidential and protected in accordance with GDPR regulations and Data Protection legislation. Please see our Privacy Notice for details

8.4 Patient information will not be shared with third parties without permission and only in exceptional circumstances.

8.5 You will not receive unsolicited information from us.

8.6 We do send out emails from time to time, to keep you updated on what’s going on in clinic. You can opt-in to our mailing list on your initial registration form and choose to remove yourself at any time, by unsubscribing.

9. Patient compliance

9.1 We want you enjoy safe treatments and great results. We will advise on treatments, care and results and provide you with any pre or post-treatment instructions.

9.2 We also will have explained how to get the best out of your treatment during the consent process. It’s important that you comply with the advice given and understand how failure to do so may affect your results.

10. Payment

10.1 You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

10.2 Payment will be taken, in full at the time of treatment.

10.3 The clinic accepts major debit and credit cards. Cash is discouraged but is accepted.

11. Refunds

11.1 Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
– consultation and assessment
– provision of information and advice
– safe treatment with evidence-based products
– follow up appointments and aftercare advice and support as appropriate

11.2 Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your treatment results and cannot offer refunds if the results achieved fail to meet your expectations or in the event that side effects are experienced.

12. Feedback

12.1 Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of our service. You may submit feedback verbally, in writing, via email, or via the clinic website.

13. Complaints

13.1 We hope that you are happy with your care and treatment and all aspects of your visit to the clinic. However, if your experience did not meet your perceived expectation and you wish to make a complaint please inform us as soon as possible. A copy of our Complaints Policy is available on request. Any complaints will be responded to promptly and of course in the strictest confidence.

14. Mobile Phones

14.1 Please ensure that your mobile phone is switched off during your visit.

PUBLICATION & REVISIONS
First published: 1st June 2020
Addition: 3rd July 2020
1.8 We offer two free online consultations, any additional online consultations carry a fee of £50.
Revisions: 26th October 2020
1.3 Where possible the initial part of your consultation will be by telephone unless we feel we need to see you in person.
1.5 General skin & hair removal consultations are free of charge. We require a deposit of £25 on booking your appointment. This is refundable or redeemable against treatments (please see appointments below). We allow two free consultations without purchase of treatment after which we charge £25.00
1.6 Charges for Dermatology consultations are as follows: Dr Montero £75 non-refundable and non-redeemable against treatment. Dr Aslam (Consultant) £175 non-refundable and non-redeemable against treatment. Charges are payable on booking.
2.6 You will need to wear a facial mask to your appointment.
2.12 You will receive a link to information about your appointment vis your SMS appointment reminder. Compliance with these instructions is in everyone’s interest and failure to do so may result in our refusal to treat you.
6.1 All patients of Discover Laser will join the loyalty programme on commencement of treatment. Once the value threshold has been achieved, you will be entitled to discount with the exception of courses of treatment where a discount has already been applied, and any consultations and treatments with Doctor Aslam.
6.4 We offer a ‘Refer a friend’ programme, which applies to Discover Laser consultations and treatments with the exception of consultations and treatments with Doctor Aslam. Only one referral discount can be used against a treatment/course of treatment. A minimum spend of £50 applies before the ‘Refer a friend’ voucher can be used. Discount can only be offered to the referrer once the referee has taken and paid for treatment.
Revisions/Additions: 30th November 2020
1.5 Nurse/Therapist consultations are free of charge. We require a deposit of £25 on booking your appointment. This is redeemable against treatment and refundable on cancellation (see section 2. Appointments). We allow two free consultations without purchase of treatment after which we charge £25.00.
1.6 General Skin Consultations with our Aesthetic Doctors are £25. This is redeemable against treatment but not refundable.
1.7 Dermatology Consultations with Dr Montero (Aesthetic Doctor) are £75. This is redeemable against treatment but not refundable. £75 covers one consultation and one follow-up appointment. Further follow-ups are chargeable at £25.
1.8 Dermatology Consultations with Dr Aslam (Consultant) are £175. This is not redeemable against treatment and not refundable. Charges are payable on booking.
Revisions/Additions: 21 July 2021
1.7 Dermatology Consultations with Dr Montero (Aesthetic Doctor) are £75. This is not redeemable against treatment and not refundable. £75 covers one consultation and one follow-up appointment. Further follow-ups are chargeable at £25.