Terms & Conditions
At Discover Laser we don’t have formal contracts with our patients but we do have terms & conditions which help you understand what to expect. Please take a little time to read them, which we hope will prove helpful.
Our treatments are only available to patients over the age of 18 years.
We offer a free consultation with one of our clinical staff, the length and nature of which will depend on the treatment being discussed. During this consultation you will have the opportunity to have your questions answered and receive advice on suitable treatments that will help you get the results you are hoping for. At the end of the consultation we will give you a written quotation which will include information on how long treatment might take and the costs involved.
Your written quotation is valid for 3 months, the exceptions being
- changes made by the government to taxes or charges to your particular treatment
- prices quoted during an offer period. If you are unsure please confirm before starting your treatment.
We aim to give you the best value for money possible. Most treatments may be paid for per appointment even if you are on a course of treatments. The exceptions to this are as follows:
- Laser Hair removal – We offer discounts on courses of 6 pre-paid in full in advance.
- Obagi, Dermaroller/Dermapen & Chemical Peels. Some elements of these treatments are prescription only. We ask for payment in advance as they are prescribed only for you and cannot be used by anyone else. Please understand that once ordered and paid for, a refund will not be possible.
We will advise you on treatment price and the number of treatments we believe it might take. As each patient is different and responds differently to laser, it may take more treatments than quoted. Whilst laser treatment is effective in the majority of patients, a small percentage may fail to respond. Unfortunately, if you are a non-responder no refund will be given in respect of treatments already given.
Laser patch test
We politely ask you to pay for your patch test when booking your appointment. This is a non-refundable charge. Your patch test is a safety measure to check the laser settings and your response to them are correct. It is valid for 12 months but if you have not commenced treatment before this expires, we reserve the right to re-test for which there will be a charge.
If we have a current mobile number or email address, we will send an appointment reminder at least 48hours in advance. You are invited to confirm or cancel your appointment by replying yes or no to the message and it is extremely helpful to us if you do so. However this is not to be wholly relied on as patients often change their contact details and forget to inform us.
We ask of a minimum of 48 hours notice to cancel your appointment. Unfortunately we will not be in a position to refund any deposits or patch tests paid in advance if enough notice isn’t given. Anyone who does not give enough notice (48hours) to cancel or change an appointment will be asked to pay a cancellation charge of between £25 (up to 1/2hr) and the full value of the appointment (over 1/2hr) and will be unable to book further appointments until the charge has been paid.
We kindly request that you do not bring children to your appointments, unless you bring another adult with you who will care for them whilst you have treatment. Please note that children are not permitted to accompany you into the treatment room, and cannot be left alone as we are unable to look after/supervise them.
All patients of Discover Laser can enjoy the benefits of 10% off all subsequent treatments with exception of Microdermabrasion and hair removal prices (both laser & electrolysis). Discounts cannot be added together. If you are entitled to discount, you will be advised of the discount applicable to your next treatment. Please ask if you are unsure.
Events & promotions
Occasionally, Discover Laser supports and sponsors events and offers vouchers that may be redeemed against treatment. Only one can be redeemed against a treatment. Unfortunately these vouchers cannot be used during any offer period or if any other discount applies.